The playbook · nothing gated

Find the work before the RFP exists

A working guide for the person who finds public-sector work, on using AI for the four jobs that make up that seat: finding the deal early, reading the field, knowing the buyer before the call, and answering the solicitation. Four working prompts. A person decides on every page.

From Switchboard. We build custom software around how a team already works, with AI where the reading is and a person at every decision.

Before you scroll

What this is, and how to use it

What this is

How AI changes the four jobs of the person who finds public-sector work by hand. Written for the person who does the finding, whatever the firm sells.

What you'll learn

What a reader that never tires does to the field, how one record replaces four browser tabs on a buyer, why fit and stage are two scores, and what stays a person's call.

How to use it

Run your numbers first. Mark where your firm enters. Four sections hand you a prompt for your own AI to run on one of your own documents tonight.

Reading is a machine's job now. Deciding is still yours. That rule holds the whole page together. Every prompt below reads something and stops, one document at a time.

When this page says a reading system, it means custom software built around how your team already finds work, with AI on the reading and a person at every decision: the kind of software section 09 describes.

Section 01 · Start here

What your window is worth

Five numbers from your own record. The output is what moving half your late pursuits early would be worth, in your own numbers.

Pursuits your firm takes on in a year30
Share you first saw at the solicitation70%
What one win pays your firm, not the project$250K
Win rate when you were in early35%
Win rate when you arrived at the solicitation10%
Your window, a year
$656K/yr
Wins a year, the way you find work today5.3
If half your late pursuits had started early7.9

The difference between the two, a year, at what one win pays you.

Your numbers, our arithmetic. Replace the defaults with a year of your own go/no-go log.
Section 02 · Finding deals

Where a deal is first visible

You know the six steps a public project runs, and you know the winner is usually settled at the third, when the design consultant writes the scope, long before a solicitation exists. What most firms do not have is a way to be at step one for every agency they sell to. Portal alerts and bid trackers start at step five, when every competitor sees the same document the same morning.

Six steps · where the tools you can buy start, and where the reading has to start
  • 1Need appearsAgenda, budget, study
  • 2Rolling planYear by year to funded
  • 3Designer engagedThe decision is made here
  • 4PrequalificationWho may bid
  • 5SolicitationPlus addenda
  • 6AwardThen the work
  • Six numbered stations on a track: need appears, rolling plan, designer engaged, prequalification, solicitation, award. The third station is blue and marked as where the decision is made. A green dashed box over the first three stations says a reading system starts here; a salmon dashed box over the last two says bid trackers start here.

    The blue station is where the winner is usually settled. Everything to its left is public paper a reading system can read on a schedule. Everything in the salmon box arrives the same morning for everyone.

    Your turn. At which step does your firm usually first hear about a project?

    None of this is hidden. A capital plan is a public document, a board agenda is published before the meeting. The constraint is attention: the documents are free, dated, public, and far too many for one person to read. Reading at that volume, on a schedule, without tiring, is the job a reading system does better than your best person.

    Section 03 · Industry research

    The field is public, and too big to read

    Industry research in this seat is reading: plans, budgets, agendas and awards, across every agency you sell to. Four numbers say how much reading that is. The buyers are counted, by the government, and there are ninety thousand of them. Each adopts a plan every year, and each plan moves every project one year closer to a solicitation, in public, with a number beside it.

    90,837
    Local governments in the United States. Every one that builds anything publishes a capital plan
    52,101
    Of them are special-purpose: water, wastewater, transit, ports, health and school districts
    5 yrs
    Of rolling capital plan, re-adopted every year. Year two is funded; years three to five are where a project is first visible
    12 to 18 mo
    Of public signal before a solicitation appears, in our own engagements
    Sources: U.S. Census Bureau, 2022 Census of Governments · UNC School of Government, From Wish List to Worksite.

    Ninety thousand plans is a reading job no team staffs, and fifty-two thousand special-purpose governments is where most of the equipment, engineering and construction money sits. Reading one plan takes an evening. Reading every plan you sell into, every year, is not a job a person does. It is a job for a reader that does not tire, and that reader writes down more than a person has time to: one record per project, the first year a dollar appears, the funded year, the published value with its date, and the page it came from. Where the document does not say, the record says Unknown.

    Your own number is the one you ran in section 01. The prompt below reads one plan of yours tonight.

    Section 04 · Sales research

    Know the buyer before the call

    The call goes badly when the agency mentions a consultant you have never heard of, or a project you thought was new and they approved two years ago. Everything they said was public. It was in four documents you did not have open at once.

    So a reading system built for this seat keeps one record per project and stacks every public mention onto it: the plan line, the board minute that approved the study, the news item, the last award for this kind of work. Every fact carries the page it came from. When the same project appears under three names in three documents, it proposes the match and a person confirms it before two records become one. You walk in knowing when it first appeared, who is designing it, and what they bought last time.

    What a reading system would keep · one project, four public documents, one record
    ReadCapital plan, 2025Board minutes, March 2024Local news, November 2025Award notice, 2022
    • ProjectWater treatment plant, phase 2 also "WTP expansion" and "Plant 2 upgrade"Matched · confirmed
    • First appearedMarch 2024, a feasibility study approvedMinutes, p. 6
    • In the plan sinceFY2025, first dollar FY2027Plan, p. 41
    • Design consultantEngaged, named in the news itemNews
    • Last award, this kind of work2022, to a firm like yoursAward notice
    • Who decidesUnknownNo document says
    Four public documents read: a capital plan, board minutes, a news item and an award notice. One record with six rows: the project and its two other names, when it first appeared, when it entered the plan, the design consultant, the last award for this kind of work, and who decides, which is unknown because no document says.

    The record a reading system built for you would keep. Nothing here was hidden. It was spread across four documents, and one record with its sources is the difference between four browser tabs and one page.

    Section 05 · Deciding what to chase

    Fit and stage are two questions

    Every opportunity asks two questions. Does this fit us? How far along is it? Most lists answer both with one number, and the collapse hides the best opportunities: an early strong fit reads as low relevance because it is vague and years away; a live weak fit reads as urgent because it has a deadline. Combined into one score, the thing built to find work sooner buries the work it found sooner.

    So a reading system keeps two scores, and that is a design decision you make before anything is built. Fit is scored against criteria your firm wrote down, with weights, and it does not change because a deadline appeared. Stage is where the project sits on the six steps, and it changes every time a new document mentions it. A strong fit that is early is the one worth finding. A strong fit that is late, everybody already sees.

    What a reading system would show · the same three opportunities, ranked twice
    One score · what most lists do
    1. 1
      Fleet bid, wrong agency type, due FridayWrong fit, but the deadline is this week.Ranked first for its deadline
    2. 2
      Pump station RFQ, due in three weeksGood fit, and every competitor has the same alert.Ranked second for its deadline
    3. 3
      Plant expansion, first dollar two years outMatches everything you sell.Ranked last: thin document, no date
    Two scores · fit and stage kept apart
    Strong fit · early
    Plant expansionThe one worth finding. A person can decide about it two years early.
    Strong fit · late
    Pump station RFQWorth bidding. Everybody already sees it.
    Weak fit · early

    Watched, not chased. It folds into the wider net.

    Weak fit · late
    Fleet bidA no, and the reason is written down.
    Left, one score ranks the fleet bid first, the pump station second and the plant expansion last, because it ranks by deadline. Right, the same three placed by fit and stage: the plant expansion is a strong fit and early, the pump station a strong fit and late, the fleet bid a weak fit and late; weak fit and early is watched, not chased.

    One score ranks by deadline, so the wrong bid is on top and the best one is last. Two scores put the plant expansion where a person can decide about it two years early.

    Section 06 · The rule across all four

    What you do not hand over

    The worry under every conversation about this is simple: will software decide what we pursue? No. Software reads the agenda, pulls the fields, matches the same project across three documents, scores it against criteria you wrote, and keeps the record with its sources. Then it stops. A person decides go or no-go, enters what the firm would earn, chooses the reason for a no, and picks up the phone to the agency.

    One test decides where the line sits on any step: is the machine working inside what the documents already contain, or guessing outside them? A funded year the plan states, one project matched across three documents, a score against criteria you wrote: inside, and the record is the check. Which agency moves first, what a board does with a budget it has never faced: outside, where no document can catch a wrong answer. Read inside. Decide outside. And never tune the criteria so tightly around this year's thinking that the reading stops surfacing what you did not expect.

    The line · what a reading system reads, what a person decides
    Reading · the AI's job
    • Read every agenda, plan, budget and announcement, on a schedule
    • Pull the project, the agency, the value, the dates and the status, with the page each came from
    • Match one project across minutes, news and a solicitation, and keep one record
    • Score fit against your criteria and stage against the six steps, separately
    • Write Unknown where the document does not say, and the date on every figure
    • Assemble the meeting view from the record, so nobody builds it by hand
    Deciding · a person's job
    • Go or no-go, on every opportunity that clears the line
    • Enter what the firm would earn, as an amount
    • Choose the reason for a no, because the reason decides whether it comes back
    • Confirm an uncertain match before two records become one
    • Loosen or tighten the criteria, and own what that hides
    • Talk to the agency. That does not move
    Two columns. The reading system reads, pulls, matches, scores, writes Unknown and assembles the meeting view. A person decides go or no-go, enters the amount, chooses the reason, confirms matches, tunes the criteria and talks to the agency.

    A no is soft, and the reason decides what comes back. Some reasons are final: not our kind of work. Some hold until the documents come out: no capacity this quarter. Some hold until the project moves again: deferred. Write the reasons down once, attach a return rule to each, and a record that returns arrives with a note saying why.

    And one number is never the machine's to fill in: what the firm would earn. A person enters it, and the record stores the amount, dated, never a percentage of the project, so a revised project value does not silently rewrite it. The pipeline sums those amounts and nothing else.

    The document's number and yours · the one field a person owns
    The plan says
    60,000Thousands of dollars. The cost of the whole project, in a plan adopted in 2026.
    A person enters
    $3.6MYour share of a job this size, from your own history. The document never states it.
    The record stores
    $3.6MAs an amount, not a percentage.A 2026 figure
    If the agency revises the project to $80M next year, your $3.6M stays $3.6M until a person changes it.
    Section 07 · The RFP

    When the solicitation finally lands

    Everything so far is capture. When the agency publishes, the job runs on a clock, and the reading changes with it: now it is one document read against another, the same way every time. Three addenda in four weeks is ordinary. Each can move a date or revise a section your draft already answered, and a person misses one once in a career, which is once too often.

    This is also where the tools most firms already own begin, and they are good at organising the response. The seat this page is written for is the earlier half, where the whole function is one or two people and the reading is the bottleneck.

    A live solicitation · four weeks, three events, three addenda
    Week 1Week 2Week 3Week 4
    Published
    Questions due
    Bid due
    Addendum 1New site visit date
    Addendum 2Spec section revised
    Addendum 3Bid date moved
    A four-week bar with three events above it, published, questions due and bid due, and three salmon addenda ticks on the bar: a new site visit date, a revised specification section, and a moved bid date.

    Reading an addendum against your draft is the same job as reading a plan: extraction, comparison, a note on everything that changed, and a person deciding what to do about it.

    Section 08 · Where you stand

    Where you are on the curve

    Every firm that sells to public agencies sits somewhere on this curve, and no stage is a judgement on the firm. Most firms we talk to are on the first two. Mark the one that sounds like your Monday, and the answer lands underneath, which is never "buy everything".

    Software ranking a list against criteria nobody wrote down is noise. Software ranking it against your criteria, with your amounts and your dates, is a forecast. Stage four is only reachable from written criteria and your own amounts.

    Section 09 · Working with us

    Doing this once, and doing it every week

    Your window, with the inputs you set
    $656K/yr
    Wins a year, today5.3
    If half the late ones had started early7.9

    That is what the window is worth while nothing changes. Adjust the inputs and this follows.

    The four prompts on this page read one document at a time, which is as far as a chat window goes. Your territory is hundreds of documents a week. Reading every plan, agenda, budget approval and funding announcement for every agency you sell to, every week, and holding one record per project across all of them, is a reading system's job. Schedules, readers, a score against your own criteria, a queue, a record that shows its sources, a meeting view that assembles itself overnight. A person still makes every call.

    Switchboard builds that kind of system as custom software, around how a team already works. The way in is the AI Jumpstart: fixed scope, fixed price, one workflow, and in this seat that workflow is almost always the finding. Two weeks of yours, four steps of ours, and your current way of working runs untouched the whole time.

    1. Weeks 1–2

      The map: how the finding moves today

      Which sources get checked, where the signal is lost, and where the judgement stays with a person. Drawn with the people who do it.

    2. Weeks 1–2

      The audit: your systems and your data

      The CRM, the portals, the spreadsheet, and what a reading system would need from each. Nothing in production is touched.

    3. Weeks 3–4

      The prototype: software you can click through

      Your criteria, a ranked list with a source on every row, and a person deciding. If it does not hold up there, it will not hold up in production.

    4. At the end

      The roadmap: what to build, in what order

      Phased from your reactions to the prototype, priced per phase. Yours to run with us or without us.

    Everything above is yours. The map, the audit, the prototype, the roadmap, whether or not you build with us. And the criteria you wrote down are what all of it reads against.

    Next step

    See it built, then let's talk

    We built the every-week version for a group of manufacturers that sell to public agencies. The case study shows what it reads and what a person decides; the prototype page shows the software itself, module by module.

    Case study

    From a buried agenda item to a go or no-go

    456 public sources read on a schedule, one ranked queue, and a person at every decision. Built for a group of three manufacturers, against how they already found work.

    Read the case study