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HR agent

Headcount reconciliation

Before every payroll run, every hire, leaver, raise and change in your HR system checked against payroll and the org chart, so all three agree.

  • $12,500 fixed
  • Live in 3 to 6 weeks
  • Yours to keep
The review screen for Headcount reconciliation: four items, three done, and one (Raise missing) waiting for the payroll manager, who is asked: Lena’s raise is in the HR system but not in payroll. Update before the run?
How it works

HR, payroll and the org chart, matched before every pay run.

Here’s a typical run, step by step: what automation handles, what the agent does, and the calls that stay with your team.

The workflow for Headcount reconciliation, in 5 steps. It starts with “Payroll cutoff arrives” and ends with “Clear to run payroll”. Each step lists what automation, the agent and your team do there.
Headcount reconciliationA typical run
Starts withPayroll cutoff arrivesThe October 15 run is two days out, with 43 changes in the HR system since the last one.
Automation: Exports every hire, leaver, raise, deduction and move from the HR system since the September 30 run, plus the payroll register.
~4h/mo

Step 1 of 5Gather the changes

  • Automation

    Exports every hire, leaver, raise, deduction and move from the HR system since the September 30 run, plus the payroll register.

    The change report and the register are the same two exports every run.

Reads
  • HR system
  • Payroll
Writes
  • Reconciliation file

~4 hours a month back

The agent: Matches all 43 changes to lines in the payroll register, even where HR says “Robert Tan” and payroll says “Rob Tan”.
~11h/mo

Step 2 of 5Line them up

  • The agent

    Matches all 43 changes to lines in the payroll register, even where HR says “Robert Tan” and payroll says “Rob Tan”.

    When HR and payroll are separate systems, names, IDs and job codes drift apart over the years.

Reads
  • HR system
  • Payroll
Writes
  • Reconciliation file

~11 hours a month back

The agent: Confirms the two people who changed teams sit under their new managers and cost centers in the org chart as well.
Automation: Lays out each change that doesn’t agree across all three, with the value from each system beside it.
~6h/mo

Step 3 of 5Check the org chart

  • The agent

    Confirms the two people who changed teams sit under their new managers and cost centers in the org chart as well.

    A team move shows as a new manager in HR, a cost center in payroll and a box on the chart. Same fact, three ways.

  • Automation

    Lays out each change that doesn’t agree across all three, with the value from each system beside it.

    Once the changes are paired, a difference is just two values that disagree.

Reads
  • Org chart
  • Payroll
Writes
  • Reconciliation file

~6 hours a month back

Where teams differRaises and leavers are the minimum. Bonuses, commission and benefit deductions can be checked line by line too.

IfYour team: Sees Lena Park’s raise in the HR system but not in payroll, checks the effective date, and updates payroll before the run.
~3h/mo

Step 4 of 5Fix before the run

  • Your teamIf any change doesn’t match

    Sees Lena Park’s raise in the HR system but not in payroll, checks the effective date, and updates payroll before the run.

    Pay is changed by the person accountable for it. The agent shows the gap and never touches the amount.

Reads
  • HR system
Writes
  • Payroll

~3 hours a month back

Where teams differSome payroll managers fix it in payroll themselves. Others send it back so HR corrects the source first.

The agent: Sums up the run in plain words: 43 changes, 42 matched first time, one raise fixed, and a headcount of 212 for finance.
~4h/mo

Step 5 of 5Clear to run

  • The agent

    Sums up the run in plain words: 43 changes, 42 matched first time, one raise fixed, and a headcount of 212 for finance.

    A page in plain words is quicker to sign off than a spreadsheet, and finance can read it too.

Reads
  • Reconciliation file
Writes
  • Email

~4 hours a month back

Ends withClear to run payrollHR, payroll and the org chart agree, with a one-page summary of every change.
Total~28h/mo

What changes

Payroll runs on numbers that agree with HR and the org chart. Anything that doesn’t match reaches the payroll manager laid out side by side.

  • 2steps automated
  • 3steps for the agent
  • 1call kept with your team

Pick any step to see what happens there and why it sits in that lane.

What it could be worth

~28 hours a month back

$22,800 a year in time

For a 212-person company that runs payroll twice a month, at $68 an hour. We work out yours from your own volumes before you sign.

Let’s build your agent
What we customize with you

One proven agent, plugged into how you work.

Every team does this job a little differently, so we set these five with the people who do it today. We’ve done this in dozens of businesses, so we know where teams usually differ and ask about those first.

The agent

Same for every client
  • Follows the same proven steps
  • A person on every exception
  • Every decision logged
  • Tested on your past work first
  • Never changes pay on its own
  1. Your systems

    Where the work comes in, and where the result goes.

    For this agentChanges from your HR system, checked against payroll and the org chart.

  2. Your rules

    The limits and exceptions it works to.

    For this agentWhat counts as a difference, and how far ahead of the run to check.

  3. Your team

    Who signs off, and who covers when they’re away.

    For this agentThe payroll manager for every difference.

  4. Your channels

    Where your team hears from it.

    For this agentEmail before each run, a Slack note when it’s clear.

  5. Your output

    What it hands back, in the format you already use.

    For this agentA reconciliation report for every run, and one headcount everyone uses.

Running payroll stays with your payroll provider and team. Onboarding and offboarding are their own agents in this catalog.

What you get

The agent, and everything that keeps it working.

  • The agentRunning on your systems, under your rules.
  • The review screenWhere the exceptions land for your payroll manager.
  • Your rulebookYour limits, exceptions and who signs off, in one place, often for the first time.
  • A test reportYour past payroll runs, run through it and checked against the number.
  • The runbookHow it works, what to check, and what to do if it stops.
  • 30 days of tuningAfter it goes live, through a full month of your real payroll runs.
The number we agree

Payroll errors and off-cycle corrections per run. We measure it before we start, and again at day 30.

How we get there

Live in 3 to 6 weeks. About seven hours of your time.

We do the building. Your side: access, your last three payroll registers and HR change reports, and a short weekly check-in.

  1. Before kickoff

    We send the access checklist.

    You, 2 hours. Access, an owner, and your last three payroll registers and HR change reports.

  2. Weeks 1 to 2

    We connect your systems and set it up.

    You, 1 hour. Walk us through your rules.

  3. Weeks 2 to 4

    We test it on your past payroll runs.

    You, 1 hour. Review what it flagged.

  4. Weeks 3 to 6

    It runs beside your team, then goes live.

    You, 1¼ hours. Work from the review screen.

Then 30 days of tuning, with a short check-in each week, about two hours of yours. At day 30 we show you the number and hand everything over.

After it’s live

It keeps running whether or not we stay.

  • It runs in your accounts

    Your cloud, your systems, and an AI account in your name, billed by the provider at their rates.

  • Changes in the first 30 days are included

    A new rule, a changed limit, someone new signing off. That’s what tuning is for.

  • After that, your call

    Your team edits the rulebook, the care plan covers it, or a bigger change is quoted first.

Questions

About this agent.

Does it run payroll?
No. It checks everything before your team runs it, and a person fixes any difference.
Can finance use the headcount?
Yes. Once the three systems agree, it gives finance one headcount for the month.
Our process isn’t quite like this. Will it still work?
That’s the usual case. The job looks the same in most businesses, but the details never do. We map how your team does it today, then set the rules, systems and approvals to match. That’s what most of the 3 to 6 weeks are for.
How do we agree the number?
Together, before any work starts. For this agent it’s the payroll errors and off-cycle corrections per run. We measure it before we start, and again at day 30.
What does it cost to run once it’s live?
Hosting and AI, paid straight to the providers, not through us. It usually runs 5x to 25x cheaper than doing the same work by hand, and we work out your figure from your real volumes before you sign.

Want every payroll run right the first time?

Tell us how your team handles payroll runs today. We’ll show you this agent on examples like yours, and whether it fits the fixed price.

New to Switchboard Agents? How it works, what’s included, and what it costs.
  • 3 to 6 weeksto live, then 30 days of tuning
  • $12,500fixed, per agent
  • Yours to keepno license fees
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