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AI agents for customer support

Routine tickets resolved. Hard ones handed over.

Triage, refunds and handoffs, done to your limits and in your team’s voice. The hard conversations stay with your people.

  • 9 agents
  • $12,500 fixed, each
  • Live in 3 to 6 weeks
Let’s build your agent See all 9
A week for customer support: five jobs, each handled by its agent. Ticket triage and refunds (#40219 · arrived damaged) waits for the support lead.
90% Renewal touches automated.For a SaaS team with health scores and renewals running on their own. Read the case study
Watch one work

Watch a refund ticket get resolved. Anything over your limit waits for the support lead.

It reads the ticket and any photo, matches the order, and checks your refund policy and the customer’s tier. Tickets inside your limits are resolved on their own. Anything over them goes to your support lead with the full story.

The ticket triage and refunds workflow. In comes #40219 · “Arrived damaged”. The agent works through: reads the ticket and the photo, then matches the order and the account, then checks your refund policy and limits. When everything checks out, it ends at: refund issued, ticket closed. When the refund amount check flags “Over limit”, it goes to the support lead, who is asked: Approve a $480 refund on #40219?

This is how it usually runs. Yours follows your own steps and approvals, set with the people who do the job.

25 hoursa week backExample: a support team taking 2,000 tickets a month See what’s included
The agents

Nine agents for the queue. Start with the ticket your team answers most.

Every agent here is already built, and each one has a full page. Bring the one you want to a call.

Built for customer support

Your customers get your team when it matters.

  • Your limits, never past them

    Refunds and credits stop at your limit, and anything over it waits for a person.

  • Upset customers go to people

    Anything that meets your complaint definition goes straight to your team, with the history attached.

  • Your voice, your templates

    Replies use your wording, approved before anything goes live.

Questions

What people ask.

Does it reply to customers?
It can, inside your templates and limits. Many teams start with it drafting, and move to sending once they trust it.
Which support desks does it work with?
The one you already run. If it has no way for software to connect, that is quoted before we start.
Our process isn’t quite like this. Will it still work?
That’s the usual case. The job looks the same in most businesses, but the details never do. We map how your team does it today, then set the rules, systems and approvals to match. That’s what most of the 3 to 6 weeks are for.
Can we start with more than one?
Yes. Three agents share most of the setup, so together they’re $30,000 instead of $37,500. Not sure which three? An AI Jumpstart maps it with you.
What does it cost to run once it’s live?
Hosting and AI, paid straight to the providers, not through us. It usually runs 5x to 25x cheaper than doing the same work by hand, and we work out your figure from your real volumes before you sign.

What fills your queue on a Monday?

Tell us what fills the queue, and we’ll show you an agent closing tickets like them.

Let’s build your agentBrowse all agents
New to Switchboard Agents? How it works, what’s included, and what it costs.
  • 3 to 6 weeksto live, then 30 days of tuning
  • $12,500fixed, per agent
  • Yours to keepno license fees
See the service
Switchboard Agents$12,500 fixed · live in 3 to 6 weeks How it works Let’s build your agent