Operations Coordinator

About Switchboard

At Switchboard, we help teams transform their business operations through a combination of modern software, strong data integrations, AI automation, and workflow design, freeing them from the mundane.

As a growing, founder-led company, we're looking for teammates ready to help shape a future where work is more meaningful and teams can focus on what matters.

The Role

Are you energized by being the organizational backbone that helps others do their best work?

As an Operations Coordinator at Switchboard, you'll work directly with our two co-founders to manage the operational and administrative side of a growing consulting firm. You'll be the gatekeeper who helps them focus on sales, marketing, and client delivery by supporting new and existing client needs, filtering communications, and keeping all the moving parts organized behind the scenes.

What you'll do

In this role, you’ll keep the co-founders focused, informed, and operating smoothly by owning daily operations, communication flow, and administrative coordination.

• Run daily standups, triage emails and Slack messages, and break down incoming requests into actionable tasks.
• Manage co-founder calendars, inboxes, and meeting prep (agendas, materials, follow-ups).
• Track and advance action items across team, client, and internal projects—closing loops and surfacing priorities proactively.
• Maintain Notion hubs, documentation, SOPs, timelines, and shared resources to keep information organized and accessible.
• Capture and organize ideas, to-dos, and ongoing priorities; run weekly and monthly planning cycles.
• Act as a coordination point between co-founders, team members, clients, and external partners.
• Support CRM updates, HR coordination (interviews, onboarding), contract workflows, and vendor/tool research.
• Jump in wherever needed to ensure smooth daily operations and business continuity.

What Success Looks Like

• Daily operations run smoothly and predictably because priorities are clear, inboxes are under control, and the co-founders stay focused on the highest-impact work.
• Team, client, and internal projects move forward consistently because tasks are broken down, tracked, and followed through without needing reminders.
• The co-founders operate with clarity each week thanks to clean systems, updated documentation, and a living Notion hub that keeps everyone aligned.

Who we're looking for

Experience: 2+years as an operations coordinator (or similar role), ideally supporting senior leadership in a fast-paced, remote environment. Experience in a consulting or agency environment is a bonus, along with familiarity with HR and hiring coordination.

Skills & Abilities:

• Proficient with Notion and Google Workspace (Gmail, Calendar, Drive, Docs, Sheets). You should be comfortable managing complex systems in both.
• Strong attention to detail and excellent communication skills.
• Ability to break down complex projects into clear, manageable tasks.
• Highly organized, with the ability to prioritize competing priorities.
• Tech-savvy and quick to pick up new tools.
• Discreet and trustworthy with confidential information.

Working Style:

• Proactive problem-solver who anticipates needs and addresses issues before they become urgent. "Proactive" should be a top trait you possess.
• Strong self-starter who takes initiative but knows when to ask questions to get things done well.
• Strong organizational instincts with a systems-thinking approach.
• Highly organized, with the ability to prioritize competing priorities.
• Tech-savvy and quick to pick up new tools.
• Discreet and trustworthy with confidential information.

What you'll get

• Direct exposure to both co-founders, helping one focus on systems, service delivery and ops, the other on client strategy and growth with sales & marketing.
• Broad Visibility into how the business runs, and opportunities to shape how it grows.
• Team First: no layers, rapid decisions, healthy support and collaboration.
• Culture: make others successful, keep learning, and turn business into a machine, not a grind.
• Package: competitive total compensation, three weeks off to recharge, and a clear path to shape your role.
• Work remotely with team members and clients across North America.
• Growth opportunity: Shape your role in an exciting, evolving space at the intersection of business strategy and technology